Forskningsnettet

Step 1. Helping yourself

Forskningsnettet, Links
Access to all meeting rooms (administration): link
Download Connect Add-ins, Plug-ins: link
Setting up microphone and camera: link 

Troubleshooting sound problems : link

Adobe Support pages
Quick Start Guide for functionality in Connect meeting rooms: link
Resources: Getting Started, Tutorials, Articles m.m.: link
Adobe Connect user community: http://www.connectusers.com/   (News, Tutorials, Forums, Events, User Groups and more.)
Users Manual, Complete: link

For direct contextual help for hosts in a meeting, click the top right icon in each pod window  and Help.

Step 2. Support at your local institution

If your local institution offers support, contact information will be listed here:

Aalborg Universitet (AAU)
ELSA – E-LæringsSamarbejdet ved Aalborg Universitet
Kroghsstræde 3, room 5.131
DK-9220 Aalborg Ø
Contact persons: Marie Glasemann, Lillian Buus
Support telephone: +45 9940 9034
Support: Send message

Aarhus Universitet (AU)
AU IT
Michael Høyer Bæk
Helsingforsgade 8
8200 Århus N
Support-telefon: +45 8942 2193 (kl. 9-16.00)
Support-email: mjhoyer@adm.au.dk

Aarhus University, Business and Social Sciences
IT Servicedesk
Fuglesangs Allé 4
8210 Århus V
Support-telefon: +45 8715 2424
Support-email: servicedesk@asb.dk

Danmarks Tekniske Universitet (DTU)
Support-telefon: +45 45257443
Support-email: help@campusnet.dtu.dk
9.00-16.00 CET

Syddansk Universitet (SDU)
E-læringsværkstedet
Niels Bohrs Allé 1, 5230 Odense M
Lise Petersen og Inger-Marie Falgren Christensen
Support-telephone: +45 65507503
Support-email: elearn@sdu.dk

Roskilde Universitet (RUC)
Campus-it, bygning 42.1
Universitetsvej 1
DK 4000 Roskilde
Contact: Birthe Randrup og Helle Smith
Support-telephone: 4674 3828
Support-email: connect@ruc.dk

Ingeniørhøjskolen i København
Support-email: bia@ihk.dk / helpdesk@ihk.dk
Support-telephone: 4480 5114 / 4480 5430

Det Jyske Musikkonservatorium
Support-email: it-support@musikkons.dk
Support-telephone: 8816 0160

UC Lillebælt
Linda Hausschildt Nielsen
Support-email: lshn@ucl.dk
Support-telephone: 5122 4702

IT-Universitetet
Yoo Falk Jensen
Support-email: ilu@itu.dk
Support-telephone: 72185231 (9-15.00)

Step 3. Support at Forskningsnettet

As a last resort you can call Connect Support at Forskningsnettet: Thorkild Jensen, +4535878967, E-mail: Connect Support